Everything we've shipped across Ventrata — new features, improvements and fixes.https://changelog.ventrata.com/https://changelog.ventrata.com/notes/2026-09-03-invoice-line-item-descriptions/https://changelog.ventrata.com/notes/2026-09-03-invoice-line-item-descriptions/You can now add a customer-facing description beneath any booking or item line on an invoice or quote, using the Invoice Notes field. It's ideal for private charters, where you need to itemise what's included — a DJ package, say — without changing the priced line.Thu, 03 Sep 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-09-03-kiosk-app-fixes-and-improvements/https://changelog.ventrata.com/notes/2026-09-03-kiosk-app-fixes-and-improvements/Kiosk App fixes and improvementsThu, 03 Sep 2026 00:00:00 GMTfixedkiosk-apphttps://changelog.ventrata.com/notes/2026-09-03-kiosk-payment-command-terminal/https://changelog.ventrata.com/notes/2026-09-03-kiosk-payment-command-terminal/Kiosks can now take payments through a connected command terminal. When command payments are enabled, the kiosk automatically uses an available terminal to start the payment, so customers don't need to select one themselves.Thu, 03 Sep 2026 00:00:00 GMTnewkiosk-apphttps://changelog.ventrata.com/notes/2026-09-03-skip-signature-offline-nfc/https://changelog.ventrata.com/notes/2026-09-03-skip-signature-offline-nfc/Apple and Google Wallet tickets scanned via NFC now work offline using barcodes, so scan and redemption are instant.Thu, 03 Sep 2026 00:00:00 GMTnewterminal-apphttps://changelog.ventrata.com/notes/2026-09-03-terminal-app-fixes-and-improvements/https://changelog.ventrata.com/notes/2026-09-03-terminal-app-fixes-and-improvements/Terminal App fixes and improvementsThu, 03 Sep 2026 00:00:00 GMTfixedterminal-apphttps://changelog.ventrata.com/notes/2026-09-01-reseller-portal-topups/https://changelog.ventrata.com/notes/2026-09-01-reseller-portal-topups/Reseller agents can now create and pay for topups directly through the Reseller Portal, making the full topup journey self-service.Tue, 01 Sep 2026 00:00:00 GMTnewreseller-portalhttps://changelog.ventrata.com/notes/2026-09-01-voucher-offer-volume-pricing/https://changelog.ventrata.com/notes/2026-09-01-voucher-offer-volume-pricing/Voucher Offers have been introduced to allow reseller volume pricing. Resellers automatically get the best qualifying tier for the quantity they buy.Tue, 01 Sep 2026 00:00:00 GMTnewreseller-portalhttps://changelog.ventrata.com/notes/2026-08-25-printable-seated-resource-plans/https://changelog.ventrata.com/notes/2026-08-25-printable-seated-resource-plans/You can now print seated resource plans directly from the calendar. Print the full plan with order details, or choose Print Compact for a colour-coded view of sold and empty seats at a glance.Tue, 25 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-24-membership-renewal-column/https://changelog.ventrata.com/notes/2026-08-24-membership-renewal-column/You can now see whether a Membership booking is new or a renewal. A Membership Renewal column, with a Yes/No value, has been added to the Bookings and Tickets tables, and can be filtered like any other column.Mon, 24 Aug 2026 00:00:00 GMTnewdashboardmembershipshttps://changelog.ventrata.com/notes/2026-08-21-go-city-rejection-messages/https://changelog.ventrata.com/notes/2026-08-21-go-city-rejection-messages/When a Go City redemption fails, you'll now see the provider's own rejection message instead of a generic validation error. This makes it clear why a visit was rejected, so operators can resolve issues faster.Fri, 21 Aug 2026 00:00:00 GMTimprovedreseller-connectionshttps://changelog.ventrata.com/notes/2026-08-20-fiskaly-austria-reconciliation-report/https://changelog.ventrata.com/notes/2026-08-20-fiskaly-austria-reconciliation-report/You can now download a reconciliation report that links Fiskaly Austria receipts to their corresponding Ventrata orders and sales data. Use it to speed up accounting checks and confirm every fiscalised receipt matches the underlying order.Thu, 20 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-20-pass-connection-usage-controls/https://changelog.ventrata.com/notes/2026-08-20-pass-connection-usage-controls/You can now configure, per pass connection, whether usage is recorded at redemption or upgrade, at no-show, or both. This gives suppliers finer control over how supported pass connections track usage.Thu, 20 Aug 2026 00:00:00 GMTnewreseller-connectionshttps://changelog.ventrata.com/notes/2026-08-19-dropdown-refresh/https://changelog.ventrata.com/notes/2026-08-19-dropdown-refresh/Dropdown menus across Terminal have an updated look — new text style and border — to match our latest design system. Functionality is unchanged.Wed, 19 Aug 2026 00:00:00 GMTimprovedterminal-apphttps://changelog.ventrata.com/notes/2026-08-19-kiosk-gift-card-payment/https://changelog.ventrata.com/notes/2026-08-19-kiosk-gift-card-payment/Guests can now pay with a gift card at the Kiosk, entering the code themselves on the payment screen. It sits alongside existing card and cash options, so guests can complete checkout without needing staff help.Wed, 19 Aug 2026 00:00:00 GMTnewkiosk-apphttps://changelog.ventrata.com/notes/2026-08-19-order-recovery-delivery-method-fix/https://changelog.ventrata.com/notes/2026-08-19-order-recovery-delivery-method-fix/Fixed an issue where an order could be placed with no delivery method selected, leaving it stuck and unable to be completed or cancelled. Continue is now disabled until a delivery method is chosen.Wed, 19 Aug 2026 00:00:00 GMTfixedterminal-apphttps://changelog.ventrata.com/notes/2026-08-19-package-widget-compatible-times/https://changelog.ventrata.com/notes/2026-08-19-package-widget-compatible-times/Fixed an issue in the package booking widget where customers could see incompatible times for a second product. Only times that work with the first product's selection are shown now, avoiding invalid combinations.Wed, 19 Aug 2026 00:00:00 GMTfixedcheckouthttps://changelog.ventrata.com/notes/2026-08-19-terminal-sign-and-accept-on-behalf/https://changelog.ventrata.com/notes/2026-08-19-terminal-sign-and-accept-on-behalf/One authorised participant can now sign a waiver for themselves, several people, or the whole group in a single booking — instead of everyone signing individually. The customer sees exactly which waiver and which participants it covers, and confirms explicitly before signing for anyone else.Wed, 19 Aug 2026 00:00:00 GMTnewterminal-apphttps://changelog.ventrata.com/notes/2026-08-19-terminal-update-notifications/https://changelog.ventrata.com/notes/2026-08-19-terminal-update-notifications/The update-available notification no longer appears in Concierge mode, since the person using a Concierge device can't action an update themselves. It still shows as before in other Terminal modes.Wed, 19 Aug 2026 00:00:00 GMTimprovedterminal-apphttps://changelog.ventrata.com/notes/2026-08-18-negative-value-retail-items/https://changelog.ventrata.com/notes/2026-08-18-negative-value-retail-items/Retail items with a negative value are now available on Terminal, so an order's total can go negative too — useful for issuing credits, corrections or partial refunds directly within a sale. Add a negative-value item the same way as any other retail item; the total updates automatically.Tue, 18 Aug 2026 00:00:00 GMTnewterminal-apphttps://changelog.ventrata.com/notes/2026-08-18-package-validity-days/https://changelog.ventrata.com/notes/2026-08-18-package-validity-days/Redeeming an include from a package now uses the package's own validity period, rather than defaulting incorrectly. If a package is valid for 30 days, every include inside it stays redeemable for those 30 days too — matching what the guest actually bought.Tue, 18 Aug 2026 00:00:00 GMTnewterminal-apphttps://changelog.ventrata.com/notes/2026-08-18-terminal-app-fixes-and-improvements/https://changelog.ventrata.com/notes/2026-08-18-terminal-app-fixes-and-improvements/Terminal App fixes and improvementsTue, 18 Aug 2026 00:00:00 GMTfixedhttps://changelog.ventrata.com/notes/2026-08-17-double-refund-display-fix/https://changelog.ventrata.com/notes/2026-08-17-double-refund-display-fix/Fixed an issue where some future-dated bookings appeared refunded twice in the Dashboard, even though Adyen had only processed the refund once. Affected transactions now show the correct refund status.Mon, 17 Aug 2026 00:00:00 GMTfixeddashboardhttps://changelog.ventrata.com/notes/2026-08-17-negative-custom-pricing-values/https://changelog.ventrata.com/notes/2026-08-17-negative-custom-pricing-values/Custom retail, cost and discount values can now be set as negative numbers, so pricing overrides that need to reduce a rate below its normal calculation are no longer blocked.Mon, 17 Aug 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-08-17-refund-gratuity/https://changelog.ventrata.com/notes/2026-08-17-refund-gratuity/Refunds can now include gratuity, so you're no longer left adjusting tips separately afterwards. This covers refunds of the main booking too, not just add-ons — gratuity is refunded alongside the fare in one action.Mon, 17 Aug 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-08-17-seating-plans-from-manifests/https://changelog.ventrata.com/notes/2026-08-17-seating-plans-from-manifests/Manifests can now generate a printable seating plan. Choose the resource you want to print, and the Dashboard lays out every seat and who's booked into it as a ready-to-print PDF.Mon, 17 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-17-tax-breakdown-on-invoices/https://changelog.ventrata.com/notes/2026-08-17-tax-breakdown-on-invoices/Invoices and receipts now list the tax rate that applied, along with the taxable amount and the tax charged — not just the final total. This gives guests and finance teams a clear breakdown of every fare's tax, with nothing to configure.Mon, 17 Aug 2026 00:00:00 GMTnewdashboardmmbhttps://changelog.ventrata.com/notes/2026-08-12-featured-experiences-block/https://changelog.ventrata.com/notes/2026-08-12-featured-experiences-block/You can now add a Featured Experiences block to any page, to showcase a hand-picked selection of your tours or activities to visitors. Choose which experiences to feature and display them in a carousel alongside their details.Wed, 12 Aug 2026 00:00:00 GMTnewcmshttps://changelog.ventrata.com/notes/2026-08-12-youtube-video-block/https://changelog.ventrata.com/notes/2026-08-12-youtube-video-block/You can now add a dedicated YouTube video block. Paste a YouTube link, choose a 16:9, 9:16 or 1:1 aspect ratio, and the page shows a thumbnail until visitors click play.Wed, 12 Aug 2026 00:00:00 GMTnewcmshttps://changelog.ventrata.com/notes/2026-08-10-manifest-group-by/https://changelog.ventrata.com/notes/2026-08-10-manifest-group-by/Manifests can now be grouped by run stop, pickup location or drop-off location, with a separate sort order inside each group — for example, grouped by pickup location and sorted by pickup time.Mon, 10 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-10-mmb-incorrect-refunds/https://changelog.ventrata.com/notes/2026-08-10-mmb-incorrect-refunds/We've fixed an issue where changes made through Manage My Booking could automatically refund the price difference when a guest moved to a cheaper date or timeslot.Mon, 10 Aug 2026 00:00:00 GMTfixedmmbhttps://changelog.ventrata.com/notes/2026-08-10-two-step-checkin-and-redemption-flow/https://changelog.ventrata.com/notes/2026-08-10-two-step-checkin-and-redemption-flow/Products where arrival needs to be recorded before a ticket is consumed can now go through a two-stage lifecycle on Dashboard: Confirmed → Checked In / Part Checked In → Redeemed / Part Redeemed.Mon, 10 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-04-adyen-dispute-management/https://changelog.ventrata.com/notes/2026-08-04-adyen-dispute-management/Dispute statuses now stay in sync with Adyen automatically, and actionable disputes can be accepted or defended directly from the Disputes table — no need to leave the Dashboard.Tue, 04 Aug 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-08-03-question-validation/https://changelog.ventrata.com/notes/2026-08-03-question-validation/Questions can now use a Validation field with a custom JavaScript expression, so you can check answers against far more than a simple format — age limits, future-dates-only logic, postcode allowlists, even ID checksums.Mon, 03 Aug 2026 00:00:00 GMTnewdashboardterminal-appcheckouthttps://changelog.ventrata.com/notes/2026-07-30-hide-renew-today/https://changelog.ventrata.com/notes/2026-07-30-hide-renew-today/Some membership products round validity to the end of the purchase month, which meant renewing in that final month could quietly give members a discounted, prorated renewal. A new Upgrade Append Validity Required setting in [Packages & Memberships](https://support.ventrata.com/en/articles/9495702-how-to-create-products) stops this.Thu, 30 Jul 2026 00:00:00 GMTimprovedmembershipsmmbhttps://changelog.ventrata.com/notes/2026-07-28-maximum-weight-per-unit/https://changelog.ventrata.com/notes/2026-07-28-maximum-weight-per-unit/You can now set a maximum weight for each individual unit. Until now, maximum weight could only be set at the product or resource level — now you can apply a different limit to each unit type.Tue, 28 Jul 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-07-28-unit-ticket-suppression/https://changelog.ventrata.com/notes/2026-07-28-unit-ticket-suppression/You can now stop tickets being generated for specific units. Switch off the new Allow Ticket setting when editing a product unit, and that unit produces no PDF ticket — the other units in the booking still get theirs. It's on by default, so existing products are unchanged. This suits tiers that don't need admission — say a child tier with only a café voucher. For now this covers PDF tickets; those units may still be issued at POS and in wallets.Tue, 28 Jul 2026 00:00:00 GMTnewdashboardhardware-poshttps://changelog.ventrata.com/notes/2026-07-27-cms-editor-refresh/https://changelog.ventrata.com/notes/2026-07-27-cms-editor-refresh/The CMS Editor has a cleaner, reorganised interface: tools and settings are grouped more logically, and the actions you use most sit where you'd expect them, so everyday editing takes less hunting.Mon, 27 Jul 2026 00:00:00 GMTimprovedcmshttps://changelog.ventrata.com/notes/2026-07-20-kiosk-group-waiver-signing/https://changelog.ventrata.com/notes/2026-07-20-kiosk-group-waiver-signing/Guests can now sign a waiver on Kiosk on behalf of themselves, selected participants, or everyone in their booking, in one action. Signing for more than one person requires explicit consent, and each participant can still sign individually if they'd rather.Mon, 20 Jul 2026 00:00:00 GMTnewkiosk-apphttps://changelog.ventrata.com/notes/2026-07-20-manual-include-validity-days/https://changelog.ventrata.com/notes/2026-07-20-manual-include-validity-days/Manually adding an include from a package now uses the package's own validity period. If a package is valid for 30 days, a manually added include stays redeemable for those same 30 days too.Mon, 20 Jul 2026 00:00:00 GMTnewterminal-apphttps://changelog.ventrata.com/notes/2026-07-20-terminal-kiosk-fixes-and-improvements/https://changelog.ventrata.com/notes/2026-07-20-terminal-kiosk-fixes-and-improvements/Terminal App and Kiosk fixes and improvementsMon, 20 Jul 2026 00:00:00 GMTfixedhttps://changelog.ventrata.com/notes/2026-07-13-mmb-upgrades/https://changelog.ventrata.com/notes/2026-07-13-mmb-upgrades/Guests are now offered upgrades to their booking directly in Manage My Booking. They select from the offers shown and confirm their choice.Mon, 13 Jul 2026 00:00:00 GMTnewmmbhttps://changelog.ventrata.com/notes/2026-06-30-cms-menu-editing/https://changelog.ventrata.com/notes/2026-06-30-cms-menu-editing/You can now edit your website's header and footer menus directly in the CMS Editor, so updating navigation no longer needs a developer. Change links and menu structure yourself and publish when you're ready.Tue, 30 Jun 2026 00:00:00 GMTnewcmshttps://changelog.ventrata.com/notes/2026-06-30-conditional-questions/https://changelog.ventrata.com/notes/2026-06-30-conditional-questions/Follow-up questions can now appear only when a particular answer is selected, so guests see fewer fields and only the ones that apply to them. Shorter, more relevant forms are easier to complete and give you cleaner data.Tue, 30 Jun 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-06-30-cms-rich-text-editor/https://changelog.ventrata.com/notes/2026-06-30-cms-rich-text-editor/Block description fields now use a rich text editor, so you can add formatting and structure your copy the way you want. It's easier to create clear, engaging content across your website without fighting plain-text fields.Tue, 30 Jun 2026 00:00:00 GMTimprovedcmshttps://changelog.ventrata.com/notes/2026-06-30-membership-dispute-protection/https://changelog.ventrata.com/notes/2026-06-30-membership-dispute-protection/When a payment is disputed, it now syncs straight to the membership and pauses benefit redemption while the dispute is open, so benefits can't be used on a membership that may go unpaid. New dispute status and reason fields give you clearer visibility of what's happening across your transactions.Tue, 30 Jun 2026 00:00:00 GMTnewmembershipshttps://changelog.ventrata.com/notes/2026-06-30-merge-profiles-households/https://changelog.ventrata.com/notes/2026-06-30-merge-profiles-households/You can now merge duplicate records to keep customer data clean. Combine profiles that belong to the same person into one customer record, and merge entire households into a single household, for a complete view of activity, purchase history and lifetime value as your database grows.Tue, 30 Jun 2026 00:00:00 GMTnewmembershipshttps://changelog.ventrata.com/notes/2026-06-30-kiosk-hide-unavailable-addons/https://changelog.ventrata.com/notes/2026-06-30-kiosk-hide-unavailable-addons/Kiosk now automatically hides same-day cross-sell add-ons when there's no availability for the selected date. Guests only see options they can actually book, which keeps the flow clean and helps conversion.Tue, 30 Jun 2026 00:00:00 GMTimprovedkiosk-apphttps://changelog.ventrata.com/notes/2026-06-30-nationality-id-fields/https://changelog.ventrata.com/notes/2026-06-30-nationality-id-fields/Nationality and ID number are now standard booking and ticket fields, so you can capture passport and identification details without building custom questions. They're supported in OCTO too, so the same details flow through to connected resellers and partners.Tue, 30 Jun 2026 00:00:00 GMTnewcheckoutreseller-connectionshttps://changelog.ventrata.com/notes/2026-06-30-p2p-manifest-boarding/https://changelog.ventrata.com/notes/2026-06-30-p2p-manifest-boarding/Point-to-point manifests now show who boards and who disembarks at each stop, giving your operations team a clear view of guest movements along the route. Capacity is simpler too: overlapping capacity for point-to-point products with no assigned resource is now handled automatically.Tue, 30 Jun 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-06-30-package-optional-includes/https://changelog.ventrata.com/notes/2026-06-30-package-optional-includes/Terminal and Kiosk now let guests complete a package booking even when optional includes haven't been selected. It's ideal for attraction passes and flexible itineraries, where guests decide which experiences to use later, so there's no friction at checkout.Tue, 30 Jun 2026 00:00:00 GMTimprovedhardware-posterminal-apphttps://changelog.ventrata.com/notes/2026-06-30-promotions-above-ticket-limit/https://changelog.ventrata.com/notes/2026-06-30-promotions-above-ticket-limit/Promotions no longer stop working when a booking goes over the maximum eligible ticket quantity. The discount applies to the configured number of tickets, and any extra tickets are charged at full price, so guests can still check out in one go while your promotion rules hold.Tue, 30 Jun 2026 00:00:00 GMTimproveddashboardhttps://changelog.ventrata.com/notes/2026-06-30-reseller-saved-payment-cards/https://changelog.ventrata.com/notes/2026-06-30-reseller-saved-payment-cards/Reseller agents can now reuse a customer's saved payment card to complete a booking, so repeat sales go through faster. New permissions let you control exactly who can view and use stored cards, so access stays with your trusted agents.Tue, 30 Jun 2026 00:00:00 GMTnewreseller-portalhttps://changelog.ventrata.com/notes/2026-06-30-unpaid-order-expiry/https://changelog.ventrata.com/notes/2026-06-30-unpaid-order-expiry/You can now set Balance Due orders to cancel automatically if payment isn't received by a date or time you choose. Inventory is released as soon as an order expires, so unpaid bookings stop holding availability and there's less manual chasing.Tue, 30 Jun 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-06-16-auto-reschedule-cutoff/https://changelog.ventrata.com/notes/2026-06-16-auto-reschedule-cutoff/You can now set an Auto Reschedule Cutoff for each location, capping how long after the original tour time a guest can still be automatically rebooked following a no-show.Tue, 16 Jun 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-05-19-cms-editor-updates/https://changelog.ventrata.com/notes/2026-05-19-cms-editor-updates/More control in the CMS editorTue, 19 May 2026 00:00:00 GMTimprovedcmshttps://changelog.ventrata.com/notes/2026-05-19-cms-version-history/https://changelog.ventrata.com/notes/2026-05-19-cms-version-history/CMS version history is much easier to work with. You can name releases, browse previous versions, preview them visually, and restore any version when you need to roll a page back.Tue, 19 May 2026 00:00:00 GMTimprovedcmshttps://changelog.ventrata.com/notes/2026-05-19-dashboard-improvements/https://changelog.ventrata.com/notes/2026-05-19-dashboard-improvements/Dashboard and resource management improvementsTue, 19 May 2026 00:00:00 GMTimproveddashboarddata-analyticshttps://changelog.ventrata.com/notes/2026-05-19-kiosk-point-to-point-booking/https://changelog.ventrata.com/notes/2026-05-19-kiosk-point-to-point-booking/Guests can now book point-to-point journeys directly on the Kiosk. They pick their From and To stops, see the valid routes, and review the chosen route in the booking summary before paying.Tue, 19 May 2026 00:00:00 GMTnewkiosk-apphttps://changelog.ventrata.com/notes/2026-05-19-members-and-households/https://changelog.ventrata.com/notes/2026-05-19-members-and-households/Members & Households is now available for membership-focused operators. Manage membership at the household level, with reporting that covers lifetime value and activity across everyone in a household.Tue, 19 May 2026 00:00:00 GMTnewdashboardhttps://changelog.ventrata.com/notes/2026-05-19-terminal-kiosk-updates/https://changelog.ventrata.com/notes/2026-05-19-terminal-kiosk-updates/Terminal and Kiosk updatesTue, 19 May 2026 00:00:00 GMTimprovedhardware-poscheckoutkiosk-app